In all cases, students are advised to put their concerns in writing and carefully document the events that led to the complaint or grievance. Concerns should be expressed as soon as possible after the event occurs; some of the procedures have specific deadlines for filing grievances or complaints.
STEP 1 (Available to all UNC Charlotte students)
STEP 2 (Available to all UNC Charlotte students)
North Carolina Post-Secondary Education Complaints
c/o Student Complaints
University of North Carolina System Office
910 Raleigh Road, Chapel Hill, NC 27515-2688
Website: https://www.northcarolina.edu/post-secondary-education-complaints/
Phone: (919) 962-4558
Email: studentcomplaint@northcarolina.edu
STEP 3 (For complaints regarding online courses or programs)
SARA North Carolina
North Carolina State Education Assistance Authority
P.O. Box 41349
Raleigh, NC 27629
Toll Free Phone: (855) SARA-1-NC (727-2162)
Phone: (919) 549-8614, ext. 4667
Website: www.saranc.org
Email: complaint@saranc.org
STEP 4 (Available to all UNC Charlotte students)
Southern Association of Colleges and Schools
Commission on Colleges
1866 Southern Lane
Decatur, GA 30033-4097
Telephone: 404.679.4500
Website: http://www.sacscoc.org
STEP 5 (For out-of-state students with complaints regarding online courses or programs)